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Carlton

Joined Jul 29, 2022

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Last activity Sep 26, 2022

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Latest activity by Carlton

Carlton commented,

CommentUsing legacy AI agent functionality

Is there any variable we can use to identify the user other than external_id? Such as a ZenDesk ID we could sync to our db

View comment · Posted Sep 26, 2022 · Carlton

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Carlton commented,

CommentUsing legacy AI agent functionality

Is it possible to access the external_id value of the user?

View comment · Posted Sep 26, 2022 · Carlton

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Carlton commented,

Community comment Developer - Zendesk SDKs

Having the same issue but using SwiftUI so can't set the controller to nil. I'm able to present in a sheet, but cannot present in a navigation controller. This is not an issue on iOS 16, only iOS 15.

View comment · Posted Aug 01, 2022 · Carlton

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Carlton created a post,

Post Developer - Zendesk SDKs

After a user starts a chat in messaging, they are never again forwarded to the bot triggers even if the ticket is closed. How can we enable this behavior?

Posted Aug 01, 2022 · Carlton

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Carlton commented,

CommentWeb Widget documentation

We're not even seeing the badge. Login is returning success with a correct externalId value on the swift object, but I don't see the badge in the dashboard anywhere.

View comment · Posted Jul 29, 2022 · Carlton

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