Recent searches


No recent searches

Danielle Hart's Avatar

Danielle Hart

Joined Feb 28, 2024

·

Last activity Feb 10, 2025

Following

0

Followers

0

Total activity

43

Votes

29

Subscriptions

10

ACTIVITY OVERVIEW

Latest activity by Danielle Hart

Danielle Hart commented,

CommentCustomer management and profiles

I noticed this morning that there is now an option to choose the reason for Suspending an end user as well as on the Customers page we can see a list of Suspended users. Both great things! However, after entering an Additional Comment along with the reason, where can those Comments be viewed?

View comment · Posted Oct 23, 2024 · Danielle Hart

0

Followers

0

Votes

0

Comments


Danielle Hart commented,

CommentTicket management

It'd be nice to not limit this to Admins only. I'd like to see it be an option within custom roles to give a handful of trusted people the ability without giving them full-on admin rights.

View comment · Posted Sep 30, 2024 · Danielle Hart

0

Followers

1

Vote

0

Comments


Danielle Hart commented,

Comment[ARCHIVE] Documentation

When the conversation bot suggests three articles, is there an order to them such as they display in order of highest to lowest weight for the three? Or is it randomly showing the top three where the highest weight may be second or third?

View comment · Posted Jul 09, 2024 · Danielle Hart

0

Followers

0

Votes

0

Comments


Danielle Hart commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

If I want to enable this in our sandbox only, where do I specify that in the beta form? I want to be absolutely sure it does not go into our live environment if I join.

View comment · Posted May 23, 2024 · Danielle Hart

0

Followers

1

Vote

0

Comments