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Phellipe Teixeira

Joined Jul 29, 2022

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Last activity Aug 01, 2022

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Latest activity by Phellipe Teixeira

Phellipe Teixeira commented,

CommentChat basics

Thanks for that @...!

I actually did knew about that. 
The thing is, my agents use aliases in their display names as to avoid the possibility of being identified by customers as some of my agents have pretty unique names.

However, to make it easier for us to identify who's actually online, being able to see who's online by NAME and not DISPLAY NAME would be very helpful. 

A much much better option as we're all about improvement would be the ability to choose from Display name / Full name to show in the dashboard. 

Hopefully it's not to demanding and a solution is plausible =)

View comment · Posted Aug 01, 2022 · Phellipe Teixeira

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Phellipe Teixeira commented,

CommentChat basics

Hey there,

Would it be possible to change the chat dashboard view so that instead of the agents display name we could see their actual names?

This would be a much appreciated update as there would be no need to memorize display names.

Here's an example:

View comment · Posted Jul 29, 2022 · Phellipe Teixeira

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