Recent searches
No recent searches
Mishka Mohanlall
Joined Dec 02, 2022
·
Last activity Jun 19, 2023
Following
0
Followers
0
Total activity
10
Votes
7
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mishka Mohanlall
Mishka Mohanlall created a post,
Post Feedback - Ticketing system (Support)
Hi,
Our business is really experiencing a lot of issues where tickets are auto-merging unrelated emails. I have spoken to a few Zendesk agents and I have been informed that the tickets are merging based on the message ID. It seems to be happening even when end-users are copying and pasting text from the body of another email, previously sent to us.
Is there any way we can stop tickets from merging based on the message-ID unless the subject also matches?
Edited Jan 09, 2023 · Mishka Mohanlall
8
Followers
5
Votes
2
Comments