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Fares

Joined Aug 01, 2022

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Last activity Jan 22, 2025

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Fares commented,

Community comment Feedback - Reporting and analytics (Explore)

Let me guess, this is not on the roadmap for 2025 either ?

View comment · Posted Jan 22, 2025 · Fares

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Fares commented,

Community commentZendesk EAP: WFM Public API

Hi Samantha,

 

So you are saying if I want to get a single EST day I have to send two request for two UTC days and then work the code to extract from those two responses the portion that is my single EST day ?

 

I hope you can see how unwieldy and unusable this is for anyone not living in UTC.

 

Fares

View comment · Posted Jan 08, 2025 · Fares

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Fares commented,

Community commentZendesk EAP: WFM Public API

Hey Samantha,

 

The documentation I received specifies the following : 

 

 

Additonnaly, when calling the endpoint with a different start and end time parameters, I get an explicit error :

 

  "message": {

    "startTime": [

      "The start time field must be a date equal to end time."

    ]

 

What am I missing in this case ?

 

Thank you,

Fares

View comment · Posted Jan 06, 2025 · Fares

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Fares commented,

Community commentZendesk EAP: WFM Public API

Hello Samantha,

 

Thank you for the answer. So the API returns the full UTC day.

 

In that case, how can I use the API to get the data for a single EST day ? Is it not possible at this stage ?

 

Thank you,

Fares

View comment · Posted Jan 06, 2025 · Fares

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Fares created a post,

PostZendesk EAP: WFM Public API

Hello,

 

Thank you for giving me access to this API.

 

I've started experimeting with it and I want to understand exactly which 24 hours are included when I enter a Unix timestamp, with regards to timezones.

 

Let's take a practical example . 

 

The timestamp 1734488584 corresponds to early 18th December in GMT and late 17th December in EST (which is the timezone configured in my Zendesk settings).

 

If I send a request with that timestamp in both startTime and endTime parameters, will the result covers the whole 18th of december in GMT or the whole 17th December in EST ?

 

I could certainly figure the answer out by running tests but timezones give me headache and as we're still configuring WFM, I don't have users generating data to help those tests (and don't know of another way to generate time entries).

 

Thank you,

Fares

Posted Dec 18, 2024 · Fares

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Fares commented,

Community comment Q&A - Apps and integrations

Hey Gabriel, thank you for the answer. I will keep an eye out.

View comment · Posted Aug 04, 2022 · Fares

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Fares created a post,

Post Q&A - Apps and integrations

Hello,

Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users mention us in their instagram story? It's a pain to have tickets in the view that are not actual messages.

Posted Aug 01, 2022 · Fares

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