Recent searches
No recent searches

Fares
Joined Aug 01, 2022
·
Last activity Jan 22, 2025
Following
0
Followers
0
Total activity
18
Votes
8
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Fares
Fares commented,
Let me guess, this is not on the roadmap for 2025 either ?
View comment · Posted Jan 22, 2025 · Fares
0
Followers
0
Votes
0
Comments
Fares commented,
Hi Samantha,
So you are saying if I want to get a single EST day I have to send two request for two UTC days and then work the code to extract from those two responses the portion that is my single EST day ?
I hope you can see how unwieldy and unusable this is for anyone not living in UTC.
Fares
View comment · Posted Jan 08, 2025 · Fares
0
Followers
0
Votes
0
Comments
Fares commented,
Hey Samantha,
The documentation I received specifies the following :

Additonnaly, when calling the endpoint with a different start and end time parameters, I get an explicit error :
"message": {
"startTime": [
"The start time field must be a date equal to end time."
]
What am I missing in this case ?
Thank you,
Fares
View comment · Posted Jan 06, 2025 · Fares
0
Followers
0
Votes
0
Comments
Fares commented,
Hello Samantha,
Thank you for the answer. So the API returns the full UTC day.
In that case, how can I use the API to get the data for a single EST day ? Is it not possible at this stage ?
Thank you,
Fares
View comment · Posted Jan 06, 2025 · Fares
0
Followers
0
Votes
0
Comments
Fares created a post,
Hello,
Thank you for giving me access to this API.
I've started experimeting with it and I want to understand exactly which 24 hours are included when I enter a Unix timestamp, with regards to timezones.
Let's take a practical example .
The timestamp 1734488584 corresponds to early 18th December in GMT and late 17th December in EST (which is the timezone configured in my Zendesk settings).
If I send a request with that timestamp in both startTime and endTime parameters, will the result covers the whole 18th of december in GMT or the whole 17th December in EST ?
I could certainly figure the answer out by running tests but timezones give me headache and as we're still configuring WFM, I don't have users generating data to help those tests (and don't know of another way to generate time entries).
Thank you,
Fares
Posted Dec 18, 2024 · Fares
0
Followers
3
Votes
7
Comments
Fares commented,
Hey Gabriel, thank you for the answer. I will keep an eye out.
View comment · Posted Aug 04, 2022 · Fares
0
Followers
0
Votes
0
Comments
Fares created a post,
Hello,
Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users mention us in their instagram story? It's a pain to have tickets in the view that are not actual messages.
Posted Aug 01, 2022 · Fares
1
Follower
5
Votes
4
Comments