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Dylan Tragjasi

Joined Aug 17, 2022

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Last activity Dec 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Dylan Tragjasi

Dylan Tragjasi commented,

CommentTicket basics

View comment · Posted Dec 16, 2024 · Dylan Tragjasi

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Dylan Tragjasi created a post,

Post Feedback - Help Center (Guide)

As mentioned here, end users are only able to use Microsoft SSO if their Microsoft identity is from a personal Microsoft account. Zendesk does not support Microsoft SSO for business accounts (e.g. Microsoft Entra ID accounts, formerly Azure Active Directory).

 

Currently, if a user attempts to sign in using an Entra ID, authentication fails without any kind of error message for the end-user. They simply attempt to sign in, the attempt silently fails, and they are brought back to the login page without any indication as to why their attempt failed.

 

It would be nice if Zendesk gave more direction to the end-user in such scenarios (similar to what happens in https://support.zendesk.com/hc/en-us/articles/4408830961818-Authorization-error-Error-400-admin-policy-enforced - I understand that this is an error provided by Google, but if Zendesk could provide an error in the absence of one from Microsoft, that'd help avoid confusion for customers attempting to sign in using their business Microsoft accounts).

Posted Oct 14, 2024 · Dylan Tragjasi

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Dylan Tragjasi commented,

CommentTicket basics

We don't seem to have access to this section of the search page just yet. Is this something that has been rolled out to all accounts, or is it something that we need to request for our account? Here's what I see at the moment:

View comment · Posted Sep 30, 2024 · Dylan Tragjasi

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Dylan Tragjasi commented,

CommentBusiness rules

Thanks Jacob the Moderator - I had a feeling this was going to be the solution but for some reason preferred to bash my head against a wall for a while. This works great, thank you for the help! 

View comment · Posted Jun 21, 2024 · Dylan Tragjasi

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Dylan Tragjasi commented,

CommentBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% case ticket.form %}
{% when "Form 1" %}
Form 1 Selected
{% when "Form 2" %}
Form 2 Selected
{% when "Form 3" %}
Form 3 Selected
{% else %}
Other Form Selected
-
{% endcase %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

View comment · Posted Jun 06, 2024 · Dylan Tragjasi

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Dylan Tragjasi commented,

CommentBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% if ticket.form == "Form 1" %}
Hello
{% elsif ticket.form == "Form 2" %}
World
{% endif %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

View comment · Posted Jun 06, 2024 · Dylan Tragjasi

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