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Andreas Varsos

Joined Jun 24, 2024

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Last activity Jun 24, 2024

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Latest activity by Andreas Varsos

Andreas Varsos commented,

Community comment Feedback - Apps and integrations (Platform)

Hello,

We use in the company the OOO setting via desktop.

We have noticed that when an agent is setting themselves as Unavailable, it works and tickets cannot be assigned to them as we get the notification as “Being unvailable” etc.

However, after 2-3 days, the setting is changing back to Available for that agent without that person making any changes.

This has been observed in different occasions and we cannot figure out what is going on.

From our understanding, the setting should not be changed by itself after an X number of days unless that person set it back to Available.

 

Any insight would be helpful.

 

Kind regards

View comment · Posted Jun 24, 2024 · Andreas Varsos

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