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Alexander Hughes

Joined Jan 10, 2023

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Last activity Apr 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Alexander Hughes

Alexander Hughes commented,

Community comment Feedback - Developer Platform

Would love react native support. Specifically if there’s a way to display the chat window as a screen instead of a modal in react native that would be great. Also an easier way to set up push notifications for react native would be great. And lastly if the SDK supported manually selecting dark theme or light theme rather than being based on the users system theme that would be excellent.

View comment · Posted Apr 01, 2023 · Alexander Hughes

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Alexander Hughes commented,

Community comment Developer - Zendesk SDKs

Mick O'Donnell is there a way to manually trigger dark/light mode with the messaging SDK? Our app allows a user to select light, dark or system theme so ideally we would be able to trigger the theme manually for the messaging SDK rather than relying solely on system theme.

Thanks for your help!

View comment · Posted Feb 04, 2023 · Alexander Hughes

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Alexander Hughes created a post,

Post Developer - Zendesk SDKs

Hello! I completed the tutorial and started to work on integrating the Zendesk iOS SDK into my app. I am seeing a lot of warnings in the terminal and curious if this is related to the SDK or something I am doing wrong. I see the same issue after completing the tutorial that I saw when integrating this into my app.

Example warnings:

This first one is present when opening the help center.

[UIKitCore] Custom views and layout for UITableViewHeaderFooterView should be contained within the content view. Offending view:
>

This second one is present when opening the chat modal.

[UIKitCore] Warning once only: UITableView was told to layout its visible cells and other contents without being in the view hierarchy (the table view or one
of its superviews has not been added to a window). This may cause bugs by forcing views inside the table view to load and perform layout without accurate
information (e.g. table view bounds, trait collection, layout margins, safe area insets, etc), and will also cause unnecessary performance overhead due to
extra layout passes. Make a symbolic breakpoint at UITableViewAlertForLayoutOutsideViewHierarchy to catch this in the debugger and see what caused this to
occur, so you can avoid this action altogether if possible, or defer it until the table view has been added to a window. Table view: 0x7f9b0c9d5000; frame = (0 22; 414 672); clipsToBounds = YES; autoresize = RM+BM; gestureRecognizers = ; backgroundColor =
; layer = ; contentOffset: {0, 0}; contentSize: {414, 93};
adjustedContentInset: {0, 0, 0, 0}; dataSource: (null)>

I have an example repo here: https://github.com/alxhghs/zendesk-sdk-ios-tutorial

Any help is appreciated!

Edited Feb 02, 2023 · Alexander Hughes

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Alexander Hughes commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thanks for the confirmation!

View comment · Posted Jan 27, 2023 · Alexander Hughes

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Alexander Hughes commented,

CommentSelf-service best practices and recipes

Is there a native Zendesk way to accomplish getting feedback from the form when there's a negative response, the same way Etsy and Slack do it in the screenshots below? We would love to not need to send a user to a different form to provide feedback.

Etsy: https://help.etsy.com/hc/en-us/articles/115013328428-How-to-Contact-a-Shop?segment=shopping

Slack: https://slack.com/help/articles/4405848563603-Download-a-list-of-members-in-your-workspace

View comment · Posted Jan 26, 2023 · Alexander Hughes

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Alexander Hughes commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Our custom app right now uses the zafClient to get a custom field which is an ID we use for customer records. We are using multi brand, so each zendesk account has 3 customer IDs which are custom fields. 

From the ticket, I can do zafClient.get(ticket.requester.customField:customerId) but this won’t work from a side conversation because the requester becomes an agent, not the end user that we care about. 

We use these custom ID fields to query our company APIs to grab data that we display about the customer and their purchases. 

The workaround that I see is to grab the parent ticket ID from the externalId on the side conversation ticket, and then get the requester from that. I would use zafClient.request to do this. I’m wondering if there’s a better pattern for this kind of use case. 

Thanks!

View comment · Posted Jan 25, 2023 · Alexander Hughes

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Alexander Hughes created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I’m interested in grabbing custom user fields from the requester of a parent ticket while on the ticket sidebar of a side conversation child ticket. The best I can tell is that the end of the externalId on the ticket object has the parent ticket ID so I can make a request to grab the parent ticket that way. I’m curious if there’s a less hacky way to accomplish this. 

thank you!

Posted Jan 25, 2023 · Alexander Hughes

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Alexander Hughes commented,

CommentRouting

Is there a way for non-admins to configure capacity rules or is that for admins only?

View comment · Posted Jan 13, 2023 · Alexander Hughes

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Alexander Hughes commented,

Community comment Q&A - Tickets and email

We're continuing to have the same issue. We are going to try and work around it by changing the `br` styles but it would be nice to get this resolved!

View comment · Posted Jan 10, 2023 · Alexander Hughes

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