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Shannon Ropell

Joined Mar 01, 2023

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Last activity Mar 01, 2023

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Shannon Ropell commented,

CommentReporting and analytics for help center

Is there a way to correlate search queries with the user? We just launched our Help Center and I see some users are running searches incorrectly (our Help Center supports our digital asset management platform and the user is searching for actual files rather than articles on how to find those files in our digital asset mgmt platform). I'd like to reach out to the user and provide more support and help them understand the difference between the two platforms.

View comment · Posted Mar 01, 2023 · Shannon Ropell

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