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Leah McEntee

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Latest activity by Leah McEntee
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    Leah McEntee commented,

    Hi, It would be better if merging into a solved ticket reopened it or if its a closed ticket it created a new linked ticket as it is effectively an update on the ticket that an agent might not know...

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    Leah McEntee created a post,

    Ticket notification

    Answered

    We have an Unassigned Tickets view where all new calls logged are stored.   This view has to be monitored so that any tickets that come in marked as P1, P2, Urgent, Critical etc are picked up strai...

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    Leah McEntee commented,

    I agree this feature would be really good it would even be better if you could export it to an editable format.