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Cory Waddingham

Joined Mar 16, 2023

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Last activity Jan 26, 2024

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Latest activity by Cory Waddingham

Cory Waddingham commented,

CommentBusiness rules

I want to have a trigger that sends a notification to a webhook on certain conditions, but only when the ticket is created, not updated. But there's another trigger that has to run first that updates some fields on the ticket, and that field is part of the first trigger's conditions. I want to make sure the notification trigger runs only when the ticket is first created. 

For more context, we have different tiers of customers, and we want to call PagerDuty when a sev1 ticket is opened by one of those tiers but not others. But the customer tiers are updated by a different trigger, which calls a webhook to a cloud service to get their tier information and updates a custom field with that. The trigger that updates the plan tier information runs before any others, but then the ticket shows as Open, not New. Will any tickets that depend on the ticket being Created, not Updated, still run in this case? 

View comment · Posted May 13, 2023 · Cory Waddingham

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Cory Waddingham commented,

CommentUsing themes and customizing your Help Center

Nice, thanks Tipene Hughes.

View comment · Posted Mar 28, 2023 · Cory Waddingham

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Cory Waddingham commented,

CommentUsing themes and customizing your Help Center

Is there a way to add metadata for a page? For example, on article pages, I want to add a tag to the page header, so that page crawlers will know the title of the article without any trouble. But I can't find a way to add that page tag, either in the article_page.hbs or the document_head.hbs (adding </p> <pre>{{#if article.title}}<br><title>{{article.title}}
{{/if}}

just results in an error.

View comment · Posted Mar 16, 2023 · Cory Waddingham

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