Amitai Koren-Lawrence
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Last activity
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Activity overview
Latest activity by Amitai Koren-Lawrence-
Amitai Koren-Lawrence created a post,
Product Feedback - Explore - Zendesk Guide - Search tab
Hi, As part of my routine, I'm sending a weekly digest to the team. I was very surprised to find out, that the time settings in Explore - Zendesk Guide - Search tab have no impact on the last secti...
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Amitai Koren-Lawrence commented,
Thank you for the quick reply!
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Amitai Koren-Lawrence created a post,
Merging tickets by clicking on the ticket number
AnsweredWhen clicking on "merge ticket", I'm getting a list of suggested options. However, to merge, I need to type the ticket number (or copy/paste it) to the Merge field. Why isn't the ticket number a bu...
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Amitai Koren-Lawrence created a post,
Fields' default value to be supported for any ticket opened
As an Admin, I expect that when a ticket is opened, all the fields that have default values will be filled with the default value. This is regardless to who opened the ticket (user or agent) and re...
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Amitai Koren-Lawrence commented,
Hi, Just got into working with Zendesk and this can be a great option to have: customizing/adding statuses. Amitai