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Clem Wilson

Joined Aug 12, 2022

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Last activity Aug 12, 2022

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ACTIVITY OVERVIEW

Latest activity by Clem Wilson

Clem Wilson commented,

CommentSalesforce integration
 
Anika Rani
Zendesk Product Manager

Hello, 

Excited to share that today we have released support for Ticket View in Salesforce Cases. This allows you to see full Zendesk Ticket details in a Case record, including the ticket comment history.

Refer to section Setting up Ticket View in Salesforce Cases in this article to get this setup. 

 

Hello, I can't find any documentation actually for setting up Ticket View in Salesforce Cases as mentioned above.  The link takes me to a page on doing a data sync, which is very different from Ticket View.  Can you please direct me to the documentation specifically for ticket view in salesforce cases? 

thank you!

View comment · Posted Aug 12, 2022 · Clem Wilson

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