Nicholas McMurray
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Activity overview
Latest activity by Nicholas McMurray-
Nicholas McMurray commented,
Thanks Brett!
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Nicholas McMurray created a post,
Zendesk Jira Add-on Authentication Problem
Recently our Jira / Zendesk add-on stopped working, we've been using it for years without issue. The Zendesk side of the add-on is not connecting to our Jira server (local) anymore (it appears). ...
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Nicholas McMurray commented,
HI Terrle, It looks like you have 2 lines in the "all conditions" section that say "ticket: hours since pending - 72". Try removing one of those and see if it works. The other thing I noticed is ...
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Nicholas McMurray commented,
@Sandro, The text I'm trying to search on is in the Ticket body.
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Nicholas McMurray commented,
@eric, oh ok! I misunderstood. I don't have access to my Zapier account at the moment but if the Zendesk App Organization Search function does not work you may be able to use the Zapier Webhook a...
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Nicholas McMurray commented,
@eric, I'm not sure about using the search field, but you can just navigate to {{domain}}.zendesk.com/agent/organizations/{{orgId}} to pull up the organization.
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Nicholas McMurray commented,
@sandro, no it's not a custom field, it's just text in the ticket i'm looking for. Most of our tickets contain metadata as pretty-printed JSON. So a lot of the text has double quote marks in it. ...
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Nicholas McMurray commented,
Thanks @Sandro, I meant how do you do an exact phrase search when the phrase itself contains double quote marks? ie ' "systemVersion": "11 ' as an exact phrase (inside single quotes).
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Nicholas McMurray commented,
Has anyone figured out how to do an exact phrase search that contains double quote marks?
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Nicholas McMurray commented,
Hi Zach, Yes, there is a difference. For this you would likely want Hours Since Pending. The difference is that if someone submits as Open or On Hold then the Hours Since Update rule would apply....