Nicholas McMurray
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Activity overview
Latest activity by Nicholas McMurray-
Nicholas McMurray commented,
HI Terrle, It looks like you have 2 lines in the "all conditions" section that say "ticket: hours since pending - 72". Try removing one of those and see if it works. The other thing I noticed is ...
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Nicholas McMurray commented,
@Sandro, The text I'm trying to search on is in the Ticket body.
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Nicholas McMurray commented,
@eric, oh ok! I misunderstood. I don't have access to my Zapier account at the moment but if the Zendesk App Organization Search function does not work you may be able to use the Zapier Webhook a...
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Nicholas McMurray commented,
@eric, I'm not sure about using the search field, but you can just navigate to {{domain}}.zendesk.com/agent/organizations/{{orgId}} to pull up the organization.
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Nicholas McMurray commented,
@sandro, no it's not a custom field, it's just text in the ticket i'm looking for. Most of our tickets contain metadata as pretty-printed JSON. So a lot of the text has double quote marks in it. ...
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Nicholas McMurray commented,
Thanks @Sandro, I meant how do you do an exact phrase search when the phrase itself contains double quote marks? ie ' "systemVersion": "11 ' as an exact phrase (inside single quotes).
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Nicholas McMurray commented,
Has anyone figured out how to do an exact phrase search that contains double quote marks?
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Nicholas McMurray commented,
Hi Zach, Yes, there is a difference. For this you would likely want Hours Since Pending. The difference is that if someone submits as Open or On Hold then the Hours Since Update rule would apply....
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Nicholas McMurray commented,
Ok, that works for me. Thanks for the quick reply!
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Nicholas McMurray commented,
Does anyone know if the Search API has changed recently? My querystring that I've been using for months now is starting to return all tickets in the system instead of what I'm searching for. The ...