Kevin Kim
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Last activity
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Activity overview
Latest activity by Kevin Kim-
Kevin Kim commented,
however on Android, when users are authenticated, and they decide to chat with us via Zendesk, they will be greeted with a pre-chat message of "Hi, what can we help you with today?" We don't want ...
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Kevin Kim commented,
Also having the same issue with authenticated users. Hoping for an update/fix on this soon.
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Kevin Kim commented,
Hello, I see that when we authenticate our users using the new Messaging API, the user's external_id will show up on their profile https://developer.zendesk.com/documentation/zendesk-web-widget-sdk...
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Kevin Kim created a post,
iOS Pre-Chat bot not working for authenticated users
Hello, when our customer starts chatting as an unauthenticated (via Zendesk) user, our pre-chat form works as expected. It will immediately start by asking the user "Hi. What can we help you with ...