Recent searches


No recent searches

Ann-Sofie Redbjörk's Avatar

Ann-Sofie Redbjörk

Joined Nov 08, 2023

·

Last activity Nov 16, 2023

Following

0

Followers

0

Total activity

5

Votes

2

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Ann-Sofie Redbjörk

Ann-Sofie Redbjörk commented,

CommentMeasuring success

Hi again

 

And how would i set up a separate SLA policy, where i could add the connection to a field i have set up myself (a  1-5 priority one for ex), i can´t seem to do it through the SLA area in business rules in the admin center, and triggers doesn´t give me the options i need

View comment · Posted Nov 13, 2023 · Ann-Sofie Redbjörk

0

Followers

0

Votes

0

Comments


Ann-Sofie Redbjörk commented,

CommentMeasuring success

Hi there

Is there a possibility to set SLAs in Zendesk based on a 5 scale priority matrix instead of a four scale one as you have (as this is what we would like to use)? Cant see anywhere where i can change the Priority "headers" in the SLA policy.

View comment · Posted Nov 08, 2023 · Ann-Sofie Redbjörk

0

Followers

0

Votes

0

Comments