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Ann-Sofie Redbjörk
Joined Nov 08, 2023
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Last activity Nov 16, 2023
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Latest activity by Ann-Sofie Redbjörk
Ann-Sofie Redbjörk commented,
Hi again
And how would i set up a separate SLA policy, where i could add the connection to a field i have set up myself (a 1-5 priority one for ex), i can´t seem to do it through the SLA area in business rules in the admin center, and triggers doesn´t give me the options i need
View comment · Posted Nov 13, 2023 · Ann-Sofie Redbjörk
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Ann-Sofie Redbjörk commented,
Hi there
Is there a possibility to set SLAs in Zendesk based on a 5 scale priority matrix instead of a four scale one as you have (as this is what we would like to use)? Cant see anywhere where i can change the Priority "headers" in the SLA policy.
View comment · Posted Nov 08, 2023 · Ann-Sofie Redbjörk
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