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Ethan Penney

Joined Jun 10, 2024

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Last activity Dec 30, 2024

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Latest activity by Ethan Penney

Ethan Penney commented,

CommentTeam members and groups

Not sure if I am missing this in this article, but I believe table that lists out the fields needed for the CSV file should have ‘emails’ added for the ‘data importer only’. Other fields like ‘organization’ requires the header ‘organizations’ for the data importer file.

View comment · Posted Nov 14, 2024 · Ethan Penney

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Ethan Penney commented,

Community comment Feedback - Ticketing system (Support)

I would also like to see an enhancement to the search function on the DC module.

View comment · Posted Jun 11, 2024 · Ethan Penney

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Ethan Penney commented,

CommentCall routing, greetings, IVR, and recordings

Im having this issue too - I am trying to add a menu to select 1 for English and 2 for French. But immediately after it finishes the message, it repeats itself 3 times. This is confusing for our end users, I have already had feedback from one of our customers, and I had to turn the IVR menu off after about a week. I cannot find a way to make it not repeat itself. I only have one greeting set up for the menu level on the IVR, no additional route greetings after keypress.

Please have this fixed as soon as possible, either by adding the ability to choose the repeat settings or by removing the repeating function altogether - It would be best if we could choose if we want it to repeat.

View comment · Posted Jun 10, 2024 · Ethan Penney

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