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Kilian Baums's Avatar

Kilian Baums

Joined Sep 20, 2024

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Last activity Sep 20, 2024

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Kilian Baums commented,

Community comment Feedback - Zendesk AI and automation

Totally agree to the shared feedback in this thread. What I would like to add:

For unsolved conversations we would like to see which part of the end users message the bot matched with which part of the article, the bot is suggesting to the user. This would help us to improve the content and phrasing of our articles.

View comment · Posted Sep 20, 2024 · Kilian Baums

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