Gabriel Ortiz

Do you know if Zendesk changed how tags are auto-created?

when I create new field options, It used to convert the :: used to delineate levels to __ and now, as of sometime earlier this week, it doesn't.

 

Previously: I create a new Primary Contact reason type Category::Reason A and the tag is auto-created as category_reason_a
Now: I create a new Primary Contact reason type Category::Reason A and the tag is auto-created as category::reason_a

Is there a reason why it's now being converted to :: instead of __ ?

Hello Zendesk Devs! 

 

I am looking to update all 17K of the macros we have in our instance and am looking for a good way to do this. 

I've seen documentation on updating the description but what I'm looking for is:

• a way to add the actions of "add a tag" and whatever tag I need associated with the particular Macro

Can anyone help me out with this? 

Currently there is no way to adjust the verbiage with Dynamic Content for the Widget's Ticket submission message to the end user.

We are trying to adjust our German submission as it is a little too formal and would like to change the verbiage all together but are unable to. 

 

Can we please adjust this?