Gabriel Ortiz

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Latest activity by Gabriel Ortiz
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    Gabriel Ortiz created a post,

    Administrator Notifications for Agent Additions and Deletions


    We would like to see if there is a way to send notifications out when agents are Added / Deleted / Suspended. Is this possible? The audit log is not a great spot for tracking this daily. 

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    Gabriel Ortiz commented,

    Do you know if Zendesk changed how tags are auto-created?when I create new field options, It used to convert the :: used to delineate levels to __ and now, as of sometime earlier this week, it does...

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    Gabriel Ortiz created a post,

    Bulk Updating and adding a Tag in Macros

    Hello Zendesk Devs!    I am looking to update all 17K of the macros we have in our instance and am looking for a good way to do this.  I've seen documentation on updating the description but what I...

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    Gabriel Ortiz created a post,

    Ticket Submission Message Dynamic Content

    Currently there is no way to adjust the verbiage with Dynamic Content for the Widget's Ticket submission message to the end user. We are trying to adjust our German submission as it is a little too...