Recent searches
No recent searches

Athar Hussain
Joined May 31, 2023
·
Last activity Feb 12, 2025
Following
0
Followers
0
Total activity
10
Votes
2
Subscriptions
4
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Athar Hussain
Athar Hussain commented,
Da jetzt auch 1-5 Rating CSAT möglich ist, wie stellt sich der Platzhalter dar wenn er mit angepasstem HTML Code versendet wird?
View comment · Posted Feb 12, 2025 · Athar Hussain
0
Followers
0
Votes
0
Comments
Athar Hussain commented,
We have multiple languages, and the default text in English
"This request was closed and merged into request #X."
is causing negative CSAT reactions, as customers don't understand the term 'Merge' in many countries.
The option to modify the texts in the instance of merging is not user friendly, as the element of user error is too high.
An agent can forget to adjust or misspell the message.
All not very wholesome solutions
View comment · Posted Feb 11, 2025 · Athar Hussain
0
Followers
0
Votes
0
Comments
Athar Hussain commented,
Is there any roadmap to expand into B2B businesses? Or at least allow further customization so that intelligent triage can be utelized in B2B markets?
View comment · Posted Jan 20, 2025 · Athar Hussain
0
Followers
0
Votes
0
Comments
Athar Hussain commented,
Dear Support, multiple agents have the issue that the tabs are now in a collapsed menu, instead of having each tab open.
Is there any way to deactivate this feature?
This format is highly impractical.
Thanks for the feedback.
Cheers
Athar
View comment · Posted May 31, 2023 · Athar Hussain
0
Followers
0
Votes
0
Comments