Recent searches


No recent searches

Athar Hussain's Avatar

Athar Hussain

Joined May 31, 2023

·

Last activity Feb 12, 2025

Following

0

Followers

0

Total activity

10

Votes

2

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Athar Hussain

Athar Hussain commented,

CommentErfolgsmessung

Da jetzt auch 1-5 Rating CSAT möglich ist, wie stellt sich der Platzhalter dar wenn er mit angepasstem HTML Code versendet wird?

View comment · Posted Feb 12, 2025 · Athar Hussain

0

Followers

0

Votes

0

Comments


Athar Hussain commented,

Community comment Feedback - Ticketing system (Support)

We have multiple languages, and the default text in English
"This request was closed and merged into request #X."
is causing negative CSAT reactions, as customers don't understand the term 'Merge' in many countries.

The option to modify the texts in the instance of merging is not user friendly, as the element of user error is too high.
An agent can forget to adjust or misspell the message.
 

All not very wholesome solutions

View comment · Posted Feb 11, 2025 · Athar Hussain

0

Followers

0

Votes

0

Comments


Athar Hussain commented,

CommentTicket automation and collaboration

Is there any roadmap to expand into B2B businesses? Or at least allow further customization so that intelligent triage can be utelized in B2B markets?

View comment · Posted Jan 20, 2025 · Athar Hussain

0

Followers

0

Votes

0

Comments


Athar Hussain commented,

CommentAdditional ticket channels

Dear Support, multiple agents have the issue that the tabs are now in a collapsed menu, instead of having each tab open.

Is there any way to deactivate this feature?
This format is highly impractical.
Thanks for the feedback.

Cheers
Athar

View comment · Posted May 31, 2023 · Athar Hussain

0

Followers

0

Votes

0

Comments