Sil

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

Request #11547331 "hello. question explained in the..." was closed and merged into this request. Last comment in request #11547331: (12:12:45 PM) Z Bot: Hi, I'm Z Bot, your digital assistant. What...

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• Sil
• Created May 26, 2023 13:46
• 0 votes

1. Messaging
2. ...
3. How to fix issues in Zendesk messaging
4. What happens when a user replies to a messaging conversation when the ticket is closed?

Hi Shelley,As you might already know, if a client replies to a closed ticket, that will create a follow-up ticket in Zendesk.You can explore possibilities to go from Solve to Close via tags and tri...

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• Sil
• Created March 06, 2023 12:26
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Quickstart guide: Autoreplies

Hi Vishaal,Let me address the 3 points you talked about: The problem with SLAs applied to Answer bot is that the First Reply Time metric might not be able to be tracked because either the first cus...

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• Sil
• Created February 10, 2023 11:52
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Setting up your Twitter channel

Hi Lindanne,For this kind of issue, it would be best to create a ticket with us so we can troubleshoot based on your account's setup specifically.Hi Leo,This is not a functionality we support yet. ...

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• Sil
• Created January 05, 2023 12:20
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Something went wrong on our end. Let’s start again.

Hi Justin,I can see you are currently working through this issue with my colleague via ticket, so please use that channel to discuss it.Hi James,I've reached out to you via ticket, you should be se...

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• Sil
• Created January 03, 2023 12:27
• -1 votes