Sydney Neubauer
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Total activity258
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Last activity
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Activity overview
Latest activity by Sydney Neubauer-
Sydney Neubauer commented,
100% agree with Ash - we have run into this issue as well
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Sydney Neubauer commented,
+1 as we also have many departments that we need to see data for. There are no alternatives for this
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Sydney Neubauer commented,
We are now in 2023 and we do not see the capability for call with the teams integration - is this something that is still coming?
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Sydney Neubauer commented,
With the addition of adding in more variations to increments on the time based automations (15, 30, hr, etc), is there a plan to increase how often an automation runs? If we have something that nee...
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Sydney Neubauer commented,
Alina Wright has this been resolved and launched and is ready for us to begin using?
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Sydney Neubauer commented,
We were just starting to explore Flow Builder to see if it will meet our needs. With now the need to pay for it, we won't be pursuing this workflow anymore if we can pay for bot capability elsewher...
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Sydney Neubauer commented,
I believe the SC redaction has been launched but then rolled back as we no longer see it.
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Sydney Neubauer created a post,
Side Conversation Redaction Permission
CompletedFeature Request Summary: Zendesk should combine the Side Conversation redaction ability (currently in DELETE TICKETS) within the existing REDACT TICKET permission. Description/Use Cases: Zendes...
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Sydney Neubauer commented,
+1 We have it where there is a single ticket, it will close and then the requester and CC will have a conversation and every single reply opens up a new ticket. As you can imagine, this creates 10+...
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Sydney Neubauer commented,
Dave Dyson There is documentation in a ZD article that states you can update the default for merging tickets: https://support.zendesk.com/hc/en-us/articles/4408882445594-Merging-tickets