Sydney Neubauer
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Recent activity by Sydney Neubauer-
+1 We have the need for end-users to be able to update their own subject lines. It causes confusion with our Agents when the end-user references a certain subject line but it is not in ZD as it doe...
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Is there a way to only have the trigger fire on comment text and not subject? BG: We have a workflow that should only fire if a certain word is mentioned in the comment and not the subject. My thou...
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Goal: We want to have an autoresponder sent out when a ticket is createdor updated stating the Assigned Agent is out of office Problem: Autoresponder can only be sent to requester due to ZD limita...
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+1 Currently we use triggers to email the assignee when an update or ticket is assigned to them. However, if there was a sound or pop up then it would cut down on email traffic (move to automation ...
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I know that this was delayed multiple times already so will this be proceeding as planned?
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We have the problem where an Agent will start a side conversation with another group they aren't in. As such, any other agent that tries to work on that ticket can't update the Side Conversation as...
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This was to be worked on for 2021 Q4 and it is now Q4 2022. Is there an update to this ask?
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We now have the functionality added. +feedback: when you add a BCC, it doesn't tell the BCC that they are BCC'd
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Taking a look in our instance, the BCC and CC functionality has not been released yet. This announcement states rollout ends on the 18th. Can we confirm if this has been fully rolled out or is ther...
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I agree with Jamie Noell https://support.zendesk.com/hc/en-us/articles/4408836521498/comments/4417530446106 The ability to use the signature automatically would help us out!