When will the customer's email address be included in their profile during a chat in the Agent Workspace? Tickets via chat do not have an email and results in the conversations NOT being linked to existing customer records, which also causes the chat to not be persistent for a user. The email is not included in the events of the chat either.

Given that this has been a request for more than a year, and that non-messaging chat could easily capture this, I'm very confused on why Zendesk is not addressing this. Can anyone provide an update and explanation?