Adam Goodell
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Total activity55
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Last activity
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Activity overview
Latest activity by Adam Goodell-
Adam Goodell commented,
I have the same question as Alyssa. Jupete Manitas please comment on whether or not we should use GTM.
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Adam Goodell commented,
I am experiencing a similar issue to Ryan Boyer's except the Category title is also missing for articles published after 11/22/22. It is missing on articles published last month.
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Adam Goodell commented,
See the section on creating sets in Zendesks' article Organizing values by groups and sets. Select the users you want to include. Then in your report add the Set you created.
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Adam Goodell commented,
Hi Harichandan, if you have several agents that aren't part of the team you're interested in focusing your filter on then you could use a Set from the Assignee Name attribute and select the specifi...
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Adam Goodell commented,
Hi Taguhi, I found the metric "Tickets created" in another dataset, Support - Updates. Not Support - Tickets as shown in the recipe above.
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Adam Goodell created a post,
Add "Advanced" Display Format options for other charts besides Tables.
I would like to use "Advanced" Display Format for more charts besides than Tables. For example, in a donut chart I have a metric that can exceed 100 hours. If the value exceeds 24 hours I'd like to...