Adam Goodell
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Total activity78
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Last activity
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Activity overview
Latest activity by Adam Goodell-
Adam Goodell commented,
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? I use it for every dashboard I have built, across several dat...
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Adam Goodell commented,
Is there a way to filter roles from the Total Users metric? For example, filtering for end-users or agents.
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Adam Goodell commented,
Hello, Semantic search is not enabled for me yet either. Are time scales available when this will be enabled?
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Adam Goodell commented,
I have the same question as Alyssa. Jupete Manitas please comment on whether or not we should use GTM.
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Adam Goodell commented,
See the section on creating sets in Zendesks' article Organizing values by groups and sets. Select the users you want to include. Then in your report add the Set you created.
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Adam Goodell commented,
Hi Harichandan, if you have several agents that aren't part of the team you're interested in focusing your filter on then you could use a Set from the Assignee Name attribute and select the specifi...
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Adam Goodell commented,
Hi Taguhi, I found the metric "Tickets created" in another dataset, Support - Updates. Not Support - Tickets as shown in the recipe above.
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Adam Goodell created a post,
Add "Advanced" Display Format options for other charts besides Tables.
I would like to use "Advanced" Display Format for more charts besides than Tables. For example, in a donut chart I have a metric that can exceed 100 hours. If the value exceeds 24 hours I'd like to...