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Johan Billow
Joined Oct 19, 2022
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Last activity Feb 21, 2025
Responsible for Consid Support, Sweden
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Latest activity by Johan Billow
Johan Billow commented,
Good that it is finally happening something here. For us the most valuable possibility would be to edit organization. We have tickets created before this function existed and now would like them to be assigned to the correct client organization. However one problem may be that we have, according to GDPR, deleted users that once submited tickets.
So the possibility to assign a ticket to an organization without the requirement to have a specific requester.
View comment · Posted Oct 10, 2024 · Johan Billow
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Johan Billow commented,
Hiedi Kysther so tickets with the removed organization data must be manually updated?
(Just so I am sure what you mean).
View comment · Posted Oct 23, 2023 · Johan Billow
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Johan Billow commented,
Yes Dana Barker and more are writing, this function must have a "design bug", as the expected way of setting access should be on end user level or role level.
Scenarios:
Access and edit access to own tickets.
Access to org. tickets.
Edit access to org. tickets
Couldn't be more simple than that?
Easy to understand also and the table above would become unnecessary.
View comment · Posted Oct 23, 2023 · Johan Billow
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Johan Billow commented,
Dana B Thank you for sharing your experience.
This was interesting!
So assume that I have 2 different orgs. and delete one of them, also "closed" tickets did change to another org?
That is a big issue if it is what actually happened. One clients ticket will be displayed to another client tickets?
Is that what happened to you?
Now I start to feel doubtful in activating multiple orgs.
View comment · Posted Oct 17, 2023 · Johan Billow
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Johan Billow commented,
Thank you for asking Rich and replying Billie.
I am sorry if I sounded upset. Writing isn't the best way of talking.
However we are a B2B company and would rather like this to be prioritized that Instagram/FB-functions. To my KAM i asked for a B2B-Zendesk version...
View comment · Posted Feb 15, 2023 · Johan Billow
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Johan Billow commented,
Thanks for info!
View comment · Posted Feb 09, 2023 · Johan Billow
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Johan Billow commented,
This silence is not a serious approach. It is a very needed function. As mention before. No need to update solved date och messages/chat but title, organisation, tags, custom fields.
I think the tricky thing is that the tickets are no longer stored in the database that we daily interact with in Zendesk. That are "archived" and that is one reason for this 15 year old demand to still been unsolved...
Just a minute of brainstorming while waiting for this basic and very important function to be up and running. =)
View comment · Edited Feb 09, 2023 · Johan Billow
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Johan Billow commented,
It is necessarry but now I have to make the calculation in Excel.
View comment · Posted Dec 13, 2022 · Johan Billow
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Johan Billow commented,
I see, and with change you mean changing metrics, layouts, style etc?
I plan to make a dashboard to every client with different reports, but now maybe I make one dashboard and a hidden filter instead, that I hope I can hidden when scheduling it.
View comment · Posted Nov 01, 2022 · Johan Billow
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Johan Billow commented,
Julia DiGregorio Sorry, my misstake! I meant sending a dashboard
View comment · Posted Nov 01, 2022 · Johan Billow
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