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Daniel Clymore-Greene

Joined Oct 02, 2022

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Last activity Oct 16, 2024

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Latest activity by Daniel Clymore-Greene

Daniel Clymore-Greene commented,

CommentSalesforce integration

Dwight Bussman Understood, but what I'm wondering is if I can set the "2.Custom Org Field" from the "1.Default System Domains" field. Is that possible? 

View comment · Posted Jun 30, 2023 · Daniel Clymore-Greene

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Daniel Clymore-Greene commented,

CommentSalesforce integration

Thanks Dwight Bussman. Is it possible to push the "Domains" name field that get's automatically added to orgs, into a custom Org field, and then use that custom field to match to Salesforce? I know I can have Salesforce push the field to Zendesk once matched, but the specific ask here is to find a way to utilize the domain name that comes in via email address and is automatically added to the ticket and respective org. In this way, ZD orgs would automatically be created and updated with the SF data sync without us having to manually create the ZD org every time a new customer inquires to ZD Support.

View comment · Posted Jun 30, 2023 · Daniel Clymore-Greene

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Daniel Clymore-Greene commented,

CommentSalesforce integration

Can I set a matching criteria from Salesforce based on the domain name of the organization in Zendesk? The interface allows me to map this field, but I'm not seeing it as an option in the matching criteria?

View comment · Posted Jun 28, 2023 · Daniel Clymore-Greene

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Daniel Clymore-Greene commented,

CommentGeneral questions and issues about tickets

This should absolutely be configurable as a view. 

View comment · Posted Oct 02, 2022 · Daniel Clymore-Greene

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