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Clifford Swall

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Activity overview

Latest activity by Clifford Swall
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    Clifford Swall commented,

    1. Agent guide
    2. Additional ticket channels
    3. Making outbound calls

    Hello Shannon,   Thanks for your reply, I played around with those settings, and it looks like they only affect call recording for inbound calls to our company. I'm looking for something that can b...

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    • Clifford Swall
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    Clifford Swall commented,

    1. Agent guide
    2. Additional ticket channels
    3. Making outbound calls

    In certain states, such as California, both parties (the company and the customer) have to consent to being recorded. Is there anything that can be played to a customer before connecting them to an...

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    Clifford Swall commented,

    1. Explore
    2. ...
    3. Explore recipes
    4. Explore recipe: Reporting on nested drop-down fields

    Hello, is there a video on this or a deeper explanation?I have a gigantic tree that has over 200+ combinations that are all connected through conditional formatting. The tree is the contact reason ...

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    • Clifford Swall
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    Clifford Swall commented,

    1. Objects and rules
    2. ...
    3. Business rules
    4. Managing ticket tags

    Is there a way to remove tags from being automatically applied to Follow-Up Tickets? It seems when a follow up is created, it assumes the original ticket's tags and they get added.

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    • Clifford Swall
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