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Ryan

Joined Oct 26, 2022

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Last activity Dec 23, 2022

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ACTIVITY OVERVIEW

Latest activity by Ryan

Ryan created a post,

Post Feedback - Chat and Messaging (Chat)

Title is pretty clear, I set a Holiday schedule because we are closed 12/23 - 12/26 but the Messaging Bot is not recognizing that there is a holiday schedule in place as we are still receiving live chats despite every chat tree having a schedule check. I changed our hours of operation to remove Fridays and it shows us as closed properly, but it's completely ignoring the holiday schedule. This is a pretty important issue, as I don't want to show us closed on Fridays as a workaround which I currently have to do.

Posted Dec 23, 2022 · Ryan

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Ryan commented,

Community comment Feedback - Ticketing system (Support)

This is causing confusion for our customer base as well, would be great to be able to modify the email copy for this

View comment · Posted Oct 26, 2022 · Ryan

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