Mark Z
-
Total activity48
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes9
-
Subscriptions15
Activity overview
Latest activity by Mark Z-
Mark Z created a post,
Traffic to our business site from "Zendesk-asset-proxy"?
Hi, Is there any reason why our customer-facing website would be getting a lot of hits from "zendesk-asset-proxy"? What is this, and what is the reason it is accessing the site frequently? I cou...
-
Mark Z commented,
I did check that out, and actually it seems like that was what we were looking for... thank you for the information. I wonder what would be the purpose of this "Linked Ticket" functionality then, a...
-
Mark Z commented,
This solution is really bad. There should be a way to natively link tickets in ZenDesk together and allow for more than just a single "child ticket". Also how do you link an existing ticket as a ...
-
Mark Z commented,
Yes, I am in the same boat as Caroline. We need to have non-admin agents being able to see Suspended Tickets, but we don't want to give them access to sensitive data in Private Groups.
-
Mark Z commented,
Thanks, but even with a private group, the agent who submitted the ticket can still view it in Agent Workspace. The issue is with the internal notes, because an employee who uses Agent Workspace f...
-
Mark Z created a post,
Restricting internal notes visibility to a particular group / role / brand
PlannedWe have agents in our ZenDesk instance who belong to specific departments, and they triage tickets for their department, and we have agents in our ZenDesk who triage tickets for another department....
-
Mark Z commented,
What about cases where we have internal staff that are using the Agent Workspace (for example accounting staff or HR) who need to also submit tickets to a different department (like IT Support)? Th...
-
Mark Z commented,
How about auto-detecting voicemail attachments from external addresses? We have an existing phone number outside of ZenDesk which people call into to leave VMs. Our systems take the recording and ...
-
Mark Z created a post,
ZenDesk for Teams bad articles results
Hello, I am getting a lot of cases where articles that should be showing up (because their labels, titles, or contents, or all three) as suggestions by the Answer Bot in Teams, simply do not show u...
-
Mark Z commented,
Is there a way to check whether the email originates from inside or outside the company, and send a different response based on that?