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Feng Gao
Joined Aug 18, 2022
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Last activity Jul 26, 2023
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Latest activity by Feng Gao
Feng Gao commented,
Hi, when I use top/bottom's Aggregate filtered elements and try put the small results into the Other category, the Other category appears but with blank value. May you have any advice on this?
View comment · Posted Feb 09, 2023 · Feng Gao
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Feng Gao commented,
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Feng Gao commented,
hi, may I know how to create triggers that assign tickets to agents or groups that have matching skills? I am using a professional version Zendesk and looks like there is no condition can be setup on a trigger for matching skills...
View comment · Posted Nov 10, 2022 · Feng Gao
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Feng Gao commented,
Hi there,
In case a ticket has been assigned to an agent, but the agent is on offline status, would there any impact on the SLA of this ticket?
View comment · Posted Oct 19, 2022 · Feng Gao
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