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Feng Gao

Joined Aug 18, 2022

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Last activity Jul 26, 2023

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ACTIVITY OVERVIEW

Latest activity by Feng Gao

Feng Gao commented,

CommentPerforming calculations

Hi, when I use top/bottom's Aggregate filtered elements and try put the small results into the Other category, the Other category appears but with blank value. May you have any advice on this?

View comment · Posted Feb 09, 2023 · Feng Gao

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Feng Gao commented,

CommentRouting

Get it, thanks Barry!

 

View comment · Posted Nov 11, 2022 · Feng Gao

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Feng Gao commented,

CommentRouting

hi, may I know how to create triggers that assign tickets to agents or groups that have matching skills? I am using a professional version Zendesk and looks like there is no condition can be setup on a trigger for matching skills...

View comment · Posted Nov 10, 2022 · Feng Gao

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Feng Gao commented,

CommentTeam members and groups

Hi there,

 

In case a ticket has been assigned to an agent, but the agent is on offline status, would there any impact on the SLA of this ticket? 

View comment · Posted Oct 19, 2022 · Feng Gao

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