Feng Gao
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Total activity29
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Last activity
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Activity overview
Latest activity by Feng Gao-
Feng Gao commented,
Hi, when I use top/bottom's Aggregate filtered elements and try put the small results into the Other category, the Other category appears but with blank value. May you have any advice on this?
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Feng Gao commented,
Get it, thanks Barry!
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Feng Gao commented,
hi, may I know how to create triggers that assign tickets to agents or groups that have matching skills? I am using a professional version Zendesk and looks like there is no condition can be setup ...
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Feng Gao commented,
Hi there, In case a ticket has been assigned to an agent, but the agent is on offline status, would there any impact on the SLA of this ticket?