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Kevin Vidales Buzo
Joined Aug 18, 2022
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Last activity Oct 31, 2023
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Latest activity by Kevin Vidales Buzo
Kevin Vidales Buzo commented,
HI Karen Hynes hope you're doing well. Just wondering if you had heard anything about this? We really need to measure agents availability in an automated way as it's painful to have one analyst assigned to do this extraction mannualy every day. I know that a lot of things are going on with new features and capabilities but as mentioned by other users, Statsus utilization and Availability are quite basic reports, crucial to meaure adherence to the plan in a Contact centre, since this original request is from 2019 is it possible to have any prio?
View comment · Posted Oct 31, 2023 · Kevin Vidales Buzo
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Kevin Vidales Buzo commented,
Hi!
in explore there is an option to schedule an automatic refresh of the data to be sent to my organizational e-mail account, but it only allows me to send it in 30 minute intervals, how can I schedule it to be sent in 15 minute intervals?
View comment · Edited Aug 18, 2022 · Kevin Vidales Buzo
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