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System Administrator

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Activity overview

Latest activity by System Administrator
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    System Administrator created a post,

    End users permissions and preventing ticket submission

    Answered

    Use Case I am trying to prevent access to some of our documentation articles and prevent access to submitting tickets to some end users.  This could be isolated by Organization.   In the past we ha...

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    System Administrator commented,

    I think this is the right thread to ask this.  Trying to see if it's possible to restrict access on some product articles AND is it possible to restrict access to an end user's ability to submit a ...

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    System Administrator commented,

    Question about Organizations and Groups.  Is there anyway to put an organization into 2 groups?  Our use case right now is we have 4 Brands.  Our clients are mostly college's.  Our 4 brands are our...

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    System Administrator commented,

    Hi!  I just upvoted this and want to share my use case. Currently we are introducing brands in our environment. I have 3 different support groups, and have set up ticket views so they only see the ...

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    System Administrator commented,

    Ahmed Zaid  Yes it did work.  However (I realize this is a basic question) but how do I adjust the size of my blocks.   I got the two support centers in there, and needed to add a third. First scre...

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    System Administrator commented,

    Ahmed Zaid that is exactly what I was looking for.  I want our main help center just to be a landing page, and to click one what ever brand they need and that will be that brand's landing page.  Th...

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    System Administrator commented,

      Thanks!!!  I have no clue why I didn't try that first.  I appreciate the help Pedro!

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    System Administrator created a post,

    Advice on Using Brands

    Answered

    We have an already established support and documentation/community site.  We have brought in two more product lines and I want a separate brand for each, but I don't want the customer to have to na...

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    System Administrator created a post,

    Ticket Page Layout

    Answered

    I am going to attach a screen shot, but does anyone know how to remove this pane from a ticket view in Support. I can't remember when it changed but that hasn't always been there, can I remove the ...