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Georgina Bullworthy

Joined Mar 10, 2023

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Last activity Mar 15, 2024

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Latest activity by Georgina Bullworthy

Georgina Bullworthy commented,

Community comment Q&A - Chat, messaging, and widgets

But it comes back with the same ticket number???

 

View comment · Posted Oct 04, 2023 · Georgina Bullworthy

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Georgina Bullworthy created a post,

Post Q&A - Chat, messaging, and widgets

The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via WhatsApp again with different query -  but all go under one original ticket.  Then reporting is not accurate? How best to manage these as different queries so we can tag and classify each query.

Posted Oct 04, 2023 · Georgina Bullworthy

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Georgina Bullworthy commented,

CommentThird party and social messaging channels

Facing a problem with our display name. We have a WhatsApp business display name approved by Meta and in our business settings. But when we send messages - users only see the number in Whatsapp - not the display name. We can not use Whatsapp on the phone or desktop now connected to Zendesk. Any ideas how to make sure our business name shows?

View comment · Posted Mar 10, 2023 · Georgina Bullworthy

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