Laurence Kuizenga

Hi,

I have the exact same question as Ollie Thirlwell-Pearce, I do not see a solution in this thread. Does anybody have a solution for this, maybe a plugin or setting? Thanks for getting back!

I want comments on our FB ads to raise a new ticket, to ensure that we respond, but I do not want each time we post to raise a ticket as that just clogs up the queue with tickets that require no action.

We're regularly creating lots of ads in one go (as a new ad will go into multiple audiences) as well as posting on our social channels daily, so this is a bit of a frustration. Is there a way to block tickets from being created when we post, but still enable them on dark posts for ad comments? Alternatively, is there a way of automatically deleting these unnecessary tickets (I have tried automations but struggling to find something that will work!).