James
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Total activity34
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Last activity
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Activity overview
Latest activity by James-
James commented,
I wanted to ask about a problem I've been having which is really frustrating. We noticed soon after migrating to Zendesk that on some occasions, emails that a member of our staff send to our Zendes...
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James commented,
Amisha Sharma what is the latest on this please?
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James commented,
Echoing the other comments. If this goes ahead, you have to wonder if Zendesk even bother listening to their customers at all. This really is a poor show. I thought Zendesk was all about making thi...
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James commented,
Toby Sterrett I would like this enabling for our account please. Thanks!
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James commented,
Thanks! Sorry I missed this in the article! To confirm, I can permanently block full domains like so: reject:domain.com Thanks, James
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James commented,
I've added a number of prolific spam email addresses to the blacklist on the People > End-users page however they are still being shown as "blocked" in the suspended ticket list. How can we complet...
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James created a post,
Explore - Add data filter to show only agents and not end users?
I've tried a number of options but can someone please advise how to add a data filter on a dashboard in explore so that it only shows true Agents and not all the End users? The report itself has a ...
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James commented,
Amisha Sharma could you also take this in to account? https://support.zendesk.com/hc/en-us/community/posts/5159486030234-Apply-styling-separator-between-ticket-replies-in-Agent-Workspace Thanks
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James commented,
Definitely agree, or just make it a setting/option, so those that prefer the newest reply and comment box at the top can use it this way.
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James created a post,
Apply styling / separator between ticket replies in Agent Workspace
Hi All, We are a busy support team and get lots of tickets in from customers via email, messaging, social etc. In the Workspace agent view, when looking at a ticket, it's very difficult to easily s...