James Wood
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Total activity27
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Last activity
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Member since
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Activity overview
Latest activity by James Wood-
James Wood commented,
Toby Sterrett I would like this enabling for our account please. Thanks!
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James Wood commented,
Thanks! Sorry I missed this in the article! To confirm, I can permanently block full domains like so: reject:domain.com Thanks, James
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James Wood commented,
I've added a number of prolific spam email addresses to the blacklist on the People > End-users page however they are still being shown as "blocked" in the suspended ticket list. How can we complet...
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James Wood created a post,
Explore - Add data filter to show only agents and not end users?
I've tried a number of options but can someone please advise how to add a data filter on a dashboard in explore so that it only shows true Agents and not all the End users? The report itself has a ...
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James Wood commented,
Amisha Sharma could you also take this in to account? https://support.zendesk.com/hc/en-us/community/posts/5159486030234-Apply-styling-separator-between-ticket-replies-in-Agent-Workspace Thanks
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James Wood commented,
Definitely agree, or just make it a setting/option, so those that prefer the newest reply and comment box at the top can use it this way.
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James Wood created a post,
Apply styling / separator between ticket replies in Agent Workspace
Hi All, We are a busy support team and get lots of tickets in from customers via email, messaging, social etc. In the Workspace agent view, when looking at a ticket, it's very difficult to easily s...
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James Wood commented,
Is there any news on this? It's now the end of November and there is still no basic divider or other changes in the Agent Workspace to separate out customer from agent replies. Can't we have the ag...