James

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Echoing the other comments. If this goes ahead, you have to wonder if Zendesk even bother listening to their customers at all. This really is a poor show. I thought Zendesk was all about making thi...

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• James
• Edited March 30, 2023 07:42
• 7 votes

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Thank you Caroline Kello, common sense prevails and thank you for listening. As others have said, there are better ways to do this and it's just not necessary. Let's not lose the battle to the mino...

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• James
• Created February 14, 2023 09:01
• 2 votes

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Can't believe you've just posted a blog about how to maximise customer experience: https://support.zendesk.com/hc/en-us/articles/5402507479834-Zendesk-Community-Event-Learn-how-to-Maximize-the-impa...

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• James
• Created February 13, 2023 18:27
• 0 votes

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

You say: Why is Zendesk making this change? Zendesk is updating the default behavior of some placeholders to prevent improper usage that occurs if an anonymous user or bad actor uses one of these p...

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• James
• Edited February 10, 2023 09:37
• 19 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Toby Sterrett I would like this enabling for our account please. Thanks!

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• James
• Created February 04, 2023 10:02
• 0 votes

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

Thanks! Sorry I missed this in the article! To confirm, I can permanently block full domains like so: reject:domain.com Thanks, James

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• James
• Created December 14, 2022 09:03
• 0 votes

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

I've added a number of prolific spam email addresses to the blacklist on the People > End-users page however they are still being shown as "blocked" in the suspended ticket list. How can we complet...

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• James
• Created December 14, 2022 08:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace conversation line breaks/color coded replies

Amisha Sharma could you also take this in to account? https://support.zendesk.com/hc/en-us/community/posts/5159486030234-Apply-styling-separator-between-ticket-replies-in-Agent-Workspace Thanks

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• James
• Created December 06, 2022 10:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Default to Most Recent Post in New Interface

Definitely agree, or just make it a setting/option, so those that prefer the newest reply and comment box at the top can use it this way.

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• James
• Created November 25, 2022 16:19
• 0 votes