Wes Shank
Director of Customer Support, RFMS, Inc. Tuscaloosa, Alabama
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Activity overview
Latest activity by Wes Shank-
Wes Shank commented,
@Kristen - I promise I have read through this before asking and it sort of looks like you were just asked this but I think the question was about changing the Agent skills. My question is, it looks...
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Wes Shank commented,
I'd be interested. Is this the forum for this conversation or will it be moved elsewhere?
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Wes Shank commented,
Does chat recognize that the user is suspended therefore preventing them from starting a chat?
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Wes Shank commented,
I got an email from a company saying they could do this for me...?
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Wes Shank commented,
We've been getting a lot of false positives with Answerbot solves. I added the following trigger to remove the tag when an agent intervenes. We really need Gooddata and Insights to step up reportin...
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Wes Shank commented,
Reading through the thread, I really don't understand the challenges. The concept of the auto CC as I read here is based on an organization. You have users assigned to an organization. On any given...
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Wes Shank commented,
Do you have any idea of a beta timeline?
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Wes Shank commented,
+1 I think if you at least changed the current merge to remove the CLOSED comment that would be a step in the right direction. Some clients only see that the ticket was CLOSED and get irked.
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Wes Shank created a post,
Request - Include Organization Tags in Select Condition Dropdown
AnsweredWe have a tag on the organization that indicates if a company has paid their annual support. When a client submits a ticket in Zen, triggers automatically detour that ticket to our business office....
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Wes Shank commented,
+1 The functionality should be the exact same as is done with tickets. Merge this into that...