Thomas Fenimoreson

On Zendesk mobile apps, messaging functionality is provided through new Android and iOS SDKs. You can customize and configure an SDK’s appearance and other settings via Admin Center, then provide your developer with a Channel ID that they will need to complete the integration following this official developer documentation.
Creating a new Android or iOS channel for messaging

If you want to configure the Android or iOS SDKs you’ll need to create an Android or iOS channel in the Zendesk Admin Center and assign it to a brand before you can customize and configure it , as described below.

To create a new Android/iOS channel

    In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.
    Click the Add Channel button, then select Android or iOS.
    On the Add Android/iOS page, configure each of the sections:
        Start with the basics: Enter a channel name, then use the dropdown to select a brand. Click Next.: Enter a channel name, then use the dropdown to select a brand.
        Install in your app: You will be presented with the Channel ID that you or your development team can use to install the Android or iOS SDK into your app. You will also be provided with a link to detailed instructions that you and your development team can use to complete the installation. Click Next.
        Make it your own: Select a Primary color by entering a hexadecimal number or using the picker. You can refine your color selections later, in the Basics tab. Click Next.
    Click Finish. The channel's edit page opens, where you can continue configuring the SDK, or leave it as-is.

Customizing and configuring the Zendesk SDKs for Android and iOS

The Zendesk SDK includes multiple components that you can customize to best represent your business.

To configure messaging for Android or iOS

    In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.
    Hover your cursor over the brand you want to update, click the options icon (), then click Edit.
    Click the tab with the components you want to customize. Follow the links below for more detailed information on the options for that tab:
        Basics (channel name and flow)
        Style (SDK appearance)
        Responses (Business hours and bot enablement)
        Notifications (Push notification settings)
        Authentication (Security settings)
        Installation (Channel ID and help center embed)