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Ezgi Filazoğlu

Joined Dec 02, 2022

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Last activity Dec 02, 2022

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Latest activity by Ezgi Filazoğlu

Ezgi Filazoğlu commented,

CommentBusiness rules

Thank you for this answer @CJ: Ezgi Filazoğlu I think the part that's causing problems is that Ticket is Created, and Ticket is Updated cannot both be requirements, that's why it's not firing. If you remove "Ticket is Updated", it should be able to fire.The current user piece will make it so this only fires if a ticket is created by someone for themself, which is fine and should be okay. After a ticket is created, all future updates are "Ticket Updates", but the very first one, is not considered a ticket update, so it's a conflict with "Ticket is Created". I have one moe question. So what kind of trigger should I create to receive a notification if an end-user makes a comment for ticket. İsn't it "Ticket is Updated"?   

View comment · Edited Dec 02, 2022 · Ezgi Filazoğlu

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Ezgi Filazoğlu commented,

CommentBusiness rules

Hello,

I created the triggers to receive an email when a ticket is created or updated. but still our team does not receive any email before assign the tickets to someone. This is a huge problem for us, we need to get a notification at the moment a ticket submitted. Could you please help us? Trigger page is atttached.Thank you

View comment · Posted Dec 02, 2022 · Ezgi Filazoğlu

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