Gauri Sanil
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Last activity
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Activity overview
Latest activity by Gauri Sanil-
Gauri Sanil commented,
Hi Greg, Thanks for your response. But I am accessing my owner account credentials to make those API Calls. This is my personal ID whereas the one used to make API Calls is my Zendesk Account Adm...
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Gauri Sanil commented,
Sure..It is paylaternetworks.zendesk.com
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Gauri Sanil created a post,
FlowBuilder - Create Ticket in Off Business Hours
I am using the FlowBuilder. I want to create a TICKET in Zendesk when user pings in non business hours. Refer Screenshot for my FlowBuilder Diagram : https://www.screencast.com/t/2OWoEnbvEH I am tr...
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Gauri Sanil commented,
Is there a way to send the current user context to the make an api call step with the help of a variable ? I want to present a different flow for authenticated versus anonymous users in flow builde...
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Gauri Sanil created a post,
Flow Builder Check user authentication
AnsweredIs there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is triggered) is authenticated or anonymous ?
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Gauri Sanil commented,
I have a query : 1. When I integrate the INSTALLATION Code for Web Widget messaging (not classic) I use window.zE loginUser to authenticate my user to Zendesk Chat...Now how can I get the Ticket ID...