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Jacky Damache Podoleanu
Joined Jun 17, 2023
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Last activity Mar 18, 2024
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Latest activity by Jacky Damache Podoleanu
Jacky Damache Podoleanu commented,
All types really, every custom field ( also for orgs by the way) should have the option to be associated with a brand or several. As many companies have several products and manage the folders/queues and data based on the product ( which is the brand), it make every agent's life harder to comb through fields that are not relevant for that brand, but appear in the customer data ( or org data).
View comment · Posted Mar 18, 2024 · Jacky Damache Podoleanu
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Jacky Damache Podoleanu commented,
Hey Greg, thanks for looking into this! I did follow this video, the issue is that custom user field appear as 1 object when trying to do the field mapping so I don't know if I can just map each S3 field to the same 1 object and it will provide the necessary result.
View comment · Posted Oct 03, 2023 · Jacky Damache Podoleanu
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Jacky Damache Podoleanu created a post,
when setting up the appflow, it seems that all of the customers' data in my instance is within the custom fields, which is an object so I can't do a proper mapping of the data from S3 to Zendesk, any suggestions on how to map S3 data to custom fields?
Edited Oct 02, 2023 · Jacky Damache Podoleanu
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Jacky Damache Podoleanu created a post,
allow user/org fields to be associated with specific brands - so for multi brands account, the user fields can show only what relevant for that brand and not all of the fields that are irrelevant .
Posted Jun 22, 2023 · Jacky Damache Podoleanu
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Jacky Damache Podoleanu commented,
Is there a way to associate a user field with a specific brand? If I have multiple brands, I don't want to show all user fields that might be empty for some brands/products.
View comment · Posted Jun 17, 2023 · Jacky Damache Podoleanu
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