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Marta Nannipieri

Joined Nov 06, 2024

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Last activity Nov 08, 2024

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Latest activity by Marta Nannipieri

Marta Nannipieri commented,

CommentTriggers and automations

Hi Jakob Kruse


Thanks for your reply! I did think of using “is within the previous 1 day”, although it would be too late - our team is based in the US, so the automation would reopen the ticket at 00:00 UTC of the following day, which would be the right day but too late (7:00pm).

Will submit a product feature request for “is today”.

Have a nice day!

View comment · Posted Nov 08, 2024 · Marta Nannipieri

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Marta Nannipieri commented,

CommentTriggers and automations

I ended up here while googling how to have a trigger fire on the day an agent specified in our custom date field.

Hey Jakob, could you please tell me more about how you set this up? Where do you trigger that API call from? I tried to do it via an automation, but it's giving me an error (I want the automation to check if the Reopen date is today, and if it is reopen the ticket):

I am new to Zendesk so I am probably missing something stupid!

View comment · Posted Nov 06, 2024 · Marta Nannipieri

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