jd

Oriol Pericas

You could query the Ticket Comments endpoint.  It returns an array.  You could grab the first element in the array, and then grab the `html_body` property.

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments

Hello,

We would like to be able to pull the ticket body as HTML as well.

Our use case is that we're using the Zendesk connector in Microsoft Power Automate to create a ticket in Azure DevOps.  The ticket contains the ticket body (description), but it's in plain text as Oriol mentioned.  The customer support reps then have to format the Azure DevOps ticket manually, which adds extra time.

Are there any plans to add this functionality to the Zendesk API anytime soon?

Thank you.

I'd also like to express interest in this as well.