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Emma Andersson

Joined Aug 24, 2022

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Last activity Aug 24, 2022

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Latest activity by Emma Andersson

Emma Andersson commented,

CommentMultiple language support

Hello,

My company is using one account for all our international teams. The timezone is set to EDT which works fine for our American colleagues but it's not ideal for our team in the UK. I have set the timezone on our agents profiles to GMT+1, however all the email correspondence with customers is still in EDT.

Is there a way I can update the customer facing time zone without updating it on the account level? Based on the agents time zone / set it on a brand level / modify it in liquid / etc?

Any advice is appreciated.

Thanks,

Emma

View comment · Edited Aug 24, 2022 · Emma Andersson

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