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Paul Santus
Joined Aug 25, 2022
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Last activity Oct 07, 2022
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Latest activity by Paul Santus
Paul Santus commented,
Hi,
For Microsoft 365 / Exchange Online, documentation should mention that forwarding is to be done using ForwardingAdress, AND SHOULD NOT BE DONE VIA ForwardingSmtpAddress
Doing it via ForwardingSmtpAddress results on Zendesk side in
- routing issues (ticket not assigned to the right group)
- tickets being merged when coming from internal senders
Kind regards,
Paul
View comment · Posted Oct 07, 2022 · Paul Santus
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Paul Santus commented,
Won't the suggested policy tag with DSCP 46 *all trafic* (not just Zendesk Talk), thus ruining effort to discriminate Zendesk traffic from the rest?
View comment · Posted Aug 25, 2022 · Paul Santus
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