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Paul Santus

Joined Aug 25, 2022

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Last activity Oct 07, 2022

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Latest activity by Paul Santus

Paul Santus commented,

CommentManaging your email

Hi,

For Microsoft 365 / Exchange Online, documentation should mention that forwarding is to be done using ForwardingAdress, AND SHOULD NOT BE DONE VIA ForwardingSmtpAddress 

Doing it via ForwardingSmtpAddress results on Zendesk side in

  • routing issues (ticket not assigned to the right group)
  • tickets being merged when coming from internal senders

Kind regards,
Paul

View comment · Posted Oct 07, 2022 · Paul Santus

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Paul Santus commented,

CommentSetting up Talk

Won't the suggested policy tag with DSCP 46 *all trafic* (not just Zendesk Talk), thus ruining effort to discriminate Zendesk traffic from the rest?

View comment · Posted Aug 25, 2022 · Paul Santus

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