Lutz Weber

Hej :) 

I would like to participate in discussing about functionalities of printing tickets. Not sure why such an essential feature (for archive reasons / for communication with stakeholders / ... ) is only available very "narrow-gauge". 

I would recommend to implement the following ideas as native functionalities: 

• possibility to set specific settings for the print ticket functionality within the agent view
• possibility to hide specific fields such as Total time spent and very important also to hide internal, private comments.
• possibility to select several tickets for printing at one time (as one pdf or one pdf per ticket)
• possibility to select which fields should be included in the printout (ticket fields, custom fields, ... )

As an example for good customization possibilites you could compare the app "Ticket pdf Download" by Nusive with good approaches but here the layout of the printout is not as nice and the conversations appear as justified text. Also screenshots, tables, .. are not included in the printout.

By the way: I like the layout and how the content is displayed in the native embedded print functionality very much. And both the Zendesk App "Print Ticket" is not usable and other Print Apps have other disadvantages. So I would really like to come back to use the embedded functionality.

I did a comparison of the result of the three tools mentioned - but I can not upload them here - because they are in pdf format.

Please feel free to reach out to me to understand the ideas in specific and in case your interested in the different printouts.

It would be great to have an improved way of printing tickets! =)

Best regards

Lutz

Hello Zendesk Support,

we would definitely need a native embedded functionality to print as pdf not only one ticket at a time but also for example the tickets of one customer for one month at a time - of course with the possiblity to hide private/internal comments. 

The App "Ticket PDF Download" from the marketplace brings a lot of helpful functionality on filtering, etc. but for example the layout with the header is not as good as the native Zendesk functionality. Also the embedded screenhots are not included in the printout and the comments are presented in justified text and moved together. 

So who will help us with a comprehensive solution which enables the user to print tickets as pdf - selecting several at one time by tags, etc... and with the possiblity to choose which information and fields are included in the printout? Of course the layout has to appear in a form suitable and appealing for printout.

Thank you very much for your help!

Best regards

Lutz