Joshua Lobeck

I seem to have a simpler problem with Light Agents not getting pushed into Zendesk from Azure with the Light Agent account. However, when I provision in Azure I have 3 groups - All Staff / Admins / Light Agents - 2 of the 3 work just fine getting into Zendesk (All Staff and Admins) However even though on the Azure side it shows an end user lets call him Tim - Tim is apart of the "End User group and the Light Agent group" as you can see below both groups (These are azure security groups) were pushed. On the Zendesk site, it still shows Tim as an end user and not a light agent. When I remove the Light Agent group from Azure and just place Tim in as a user assigned to the Light Agent role it works Tim is a light agent. Does anyone know how to get this working correctly?